Forest River's Service Sucks

Well after 6 weeks my house is back in it's port. We had taken it to the dealership to have some warranty work done and they had it 6 weeks and it is still not done. Now I don't normally write reviews on people places or things...but I will have to tell you that Funtown RV Service Center is the worst I have ever seen. They don't return your phone calls and they don't pay attention to detail. This makes for a very sloppy ran organization. 
I first contacted them in August of last year while I was living in Colorado. I had a list of items that needed their attention. They were clearly warranty items so I asked the Service Tech that I was speaking with what I should do to schedule an appointment to get these things done. He told me that I could come in September to have him make a list and see about getting those items fixed for us. We left Colorado in September and drove to Cleburn Texas where the Service Center is located. The gentleman went over all our needs and listed them on his work sheet. At that time I asked him how long he would have to keep the RV and when I could pick it up. He said that they would have to get an OK from Forest River for the work to be done before they could start. 
OK now maybe I am behind the times but if something is broken and it is covered under the warranty why do they have to approve it to fix it? I had a light that did not work in the bedroom and they have to approve them replacing it? I had some trim on my TV cabinet that had come unglued and they have to approve them to glue it back? My bathroom fan motor went out and they have to approve them to replace it? I could not believe my ears! I have owned more RV's than Carter has pills and never have I had to get warranty work approved.
Well OK...how long will that take? Well it could take several weeks. Weeks! For someone to say yes or no? What kind of timing is that? Sure am glad none of these items are crucial to me using the RV...I would be out of luck. 
OK then I am afraid to ask how long will it take to fix the problems. "Well if you have an appointment we should be able to get it fixed in about a weeks time," he said. Then I want an appointment for sure. He told me that once he called Forest River and got the approval and received the parts that he would call me and set me up an appointment. Good...I will wait.
I got a phone call in November! Just a little over time span that he had told me that it would have taken. Over a month later. I had almost forgot about the warranty work. He told me that they had the parts and the approval to fix the items we had talked about. Gee that was fast...I said sarcastically. He asked me if sometime in December would be alright for the appointment. I was no where close to them and would not be until January I asked him if he had a opening then. He said yest we have an opening on January the 6th at 11:00 am. Sign me up and I will be there. Well with the wrong parts ordered and them not having some of the parts in stock and the wrong color arriving...and a ton more of BS they gave me I told them to just forget about what was not done and I would pick the RV up and I would reschedule the rest of the work at a later time. 
When we arrived to pick up the RV the man I had talked to had forgot to tell them that I was coming to pick it up so you can imagine the disarray our home was in when they pulled it out for us to pick it up. Parts and crap thrown everywhere inside...nothing clean! Sherri liked to have had a run-a-way!! When all the screaming was over they had people all over the place cleaning and putting things back together...
Needless to say this will be the last time that I will be in Cleburn Texas at Funtown RV. Forest River needs to get some new management and learn how to service their customers...and after they learn how they need to educate the folks at Funtown RV.
If I never give you any advice this will be one time that I would. Don not even think about dealing with Funtown and especially their Service...and I use that term loosely...Department! I will be taking my business elsewhere...

Somewhere in Time